Terms, Conditions & Policies

COLORS

We use reasonable efforts to display as accurately as possible the colors of the products shown on the Site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

 

 

RETURNS AND rEFUNDS

 

Den Graphix will reprint any item or job that is not to the satisfaction of the client only by means of wrong color(s) printed, hole in garment, color bleeding or wrong sizes printed.  We cannot return items due to incorrect sizing ordered by customer.  We do not offer refunds on any custom printed jobs.  All claims must be made by emailing us at graphix@dengraphix.com or by contacting us directly at 309-962-2000.  All claims must be made within 48 hours from receipt of shipment.  Failure to make claim within 48 hours will void any reprint option.  Once a deposit is paid and blank merchandise has been ordered, no cancellation or refund will be given.

 

you must inspect your merchandise at delivery. you will not be given a refund and we will not reprint your order if you fail to notify us within 48 hours of delivery/pickup of any issues.  No exceptions.

 

shipping

 

All orders are shipped F.O.B. Leroy.  Final invoice totals will reflect this charge.

 

Production

 

All orders are produced in the order they are received.  Standard production time is 10 working days from the time of artwork approval and size confirmation.  Orders are subject to additional production time from original date if the following delay productions:

-        Artwork approval is not complete

 

-        Apparel is unavailable or back ordered

 

Minimum orders

 

Den Graphix requires a minimum order of 12 pieces per logo.

 

Our policies are that if you provide merchandise to be printed, Den Graphix will not be held liable under any circumstances for prints that may wash out or a garment that is misprinted or damaged in any way, shape or form.  If you bring in your own merchandise for print you agree to have it printed at your own risk.  There will be no replacements or refunds.

 

Den Graphix will not print on any article images that are racial, offensive or foul language, negative political or sexually demeaning.